Online dispute resolution, also known as ODR, is becoming the go to process for many companies to practically and positively handle their complaints procedures. …
The process for dealing with a raised complaint can seem long winded, complicated and in many cases, a logistical nightmare when trying to obtain…
Alternative dispute resolution, also known as ADR, has been developed as an alternative path to resolving issues than taking the dispute to court. This…
Disputes between a company and consumer happen everyday. No matter how hard a company works to avoid disputes, the unfortunate truth is it will…
Dispute resolution schemes are currently in the news as the Government considers the responses to its consultation paper: Dispute Resolution in England and Wales. You…
Over seven million people have used Resolver to make a complaint or resolve a problem. Our data and insights on those complaints mean we…
