Terms and Conditions

My Resolution Hub



Terms of use

My Resolution Hub and MRH are trading names of  "Resolver" (includes Resolver.co.uk, Resolver Group Limited,  resolvercouk Limited, Resolver Consumer Online Limited, collectively the “Resolver Group”) 

The terms of use (together with the documents referred to in them) define the terms on which you may make use of our website www.resolver.co.uk (our site), whether as a guest or an account holder. Use of our site includes accessing, browsing, creating an account and/or using the Resolver Email Service (explained and defined below).

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site and/or the Resolver Email Service, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site or the Resolver Email Service.


Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. 
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site and the Resolver Email Service. When using our site and the Resolver Email Service, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy (specified in our Privacy Policy), which sets out information about the cookies on our site.


Information about us

www.myresolutionhub.com  is a site operated by Resolver Consumer Online Limited ("we" or “our”), a not-for-profit company limited by guarantee and registered in England and Wales under company number 11904318. Our registered office is Treviot House, 186-192 High Road, Ilford, Essex IG1 1LR and our main trading address at 56 Ayres Street, London, SE1 1EU. For the purposes of the Data Protection Act 2018 ('the Act'), the Data Controller is Resolver Consumer Online Ltd and our nominated representative for the purposes of the Act is Matthew Lamb.


Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you to the extent you use our site.



We may update our site and/or our Resolver Email Service from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, our Resolver Email Service or any content on them, will be free from errors or omissions.


Resolver Email Service

Access to our site gives you the option to sign up for our email service (“Resolver Email Service”). The Resolver Email Service will allocate to you a unique email account and address (@email.resolver.co.uk) (“your email account”) for each complaint you have with service providers such as utility companies, restaurants and retail stores. Your email account will allow you to use our suggestions service option to identify recipients and appropriate content for any emails you send from that email account regarding that complaint.

We will not access your email account(s) without your permission or unless we have a reasonable suspicion that you may have breached the Terms of Use or Terms and Conditions.


Access and Use

Our site and the Resolver Email Service are made available free of charge.

We do not guarantee that our site, our Resolver Email Service or any content on our site or part of our suggestions service option, will always be available or be uninterrupted. Access to our site and our Resolver Email Service is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site or our Resolver Email Service without notice. We will not be liable to you if, for any reason, our site or our Resolver Email Service is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site and the Resolver Email Service.

You are also responsible for ensuring that all persons who access our site and/or the Resolver Email Service through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


Intellectual property rights

We are the licensee of all intellectual property rights in our site and as part of our suggestions service, and of the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our site for commercial purposes (e.g. by selling to third parties the services we offer on our site).

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


No reliance on information

The content on our site (including our suggestions service accessed via your email account) is provided for information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the content on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.


Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; 
  • use of, or inability to use, our Resolver Email Service; or
  • use of or reliance on any content (including via the suggestions service) displayed on our site or accessible via the Resolver Email Service

If you are a business user, please note that in particular we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage

If you are a consumer user, please note that we only provide our site and our Resolver Email Service for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site and our Resolver Email Service or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.



We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus-protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


Linking to our site

You may link to any page on our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact via the Help Centre.


Third-party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.


Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Contact us

Contact us via  this email.

You can find more information about the way Resolver handles complaints here.

Thank you for visiting our site.